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Send a support request
Typically within 1 business day
We aim to respond to all support requests within one business day.
Common questions
I've lost access to my account+
Use the "Forgot password" option on the login screen. If you're still having trouble, send us a request above and we'll sort it out for you.
My PDF record won't generate+
Make sure you've completed all required steps and filled in the job details on the Certify screen. If the issue persists, contact us with your device model and OS version.
Is Android available yet?+
Android is coming very soon. We'll notify users when it launches on Google Play.
I was charged but can't access the app+
Purchases are processed by Apple or Google. Make sure you're signed in with the same Apple ID or Google account you used to purchase. If you're still stuck, send us a request above.